Privacy Policy

Effective Date: January 1, 2026

At Roto-Rooter Drain Service, we value the trust you place in our veteran-owned business. This Privacy Policy outlines how we collect, protect, utilize, and share the personal and technical data gathered from you via http://rotorooteror.com, telephone consultations, or physical onsite dispatch records.

We strictly comply with the privacy rights provisions of ORS Chapter 646A (Oregon Consumer Privacy Protections) and applicable federal regulations.

1. Information Collected Directly From Users

We collect personal information that you intentionally provide when scheduling plumbing operations, completing estimate requests, or contacting us. This includes:

  • Identity Data: First name, last name, business entity name, or military veteran status verification.
  • Contact Information: Physical service address, P.O. Box mailing address, billing records, primary telephone numbers, and email addresses (e.g., your correspondence routing through [email protected]).
  • System Diagnostics: Details regarding residential drain performance, septic cleanout locations, or known utility configurations entered via digital intake boxes.

2. Automated Digital Data Collection (Cookies and Tracking)

When navigating our Site, our host servers automatically log system analytics to ensure efficient data routing. This includes your IP address, browser type, geographic location metadata, page load speeds, and referring URLs. This information is utilized solely to improve user experience, optimize web response times across rural service areas, and verify legitimate form entries.

3. Concrete Purposes for Data Processing

Your information is processed to execute the following distinct tasks:

  • Scheduling, routing, and dispatching sewer camera inspection or excavation crews to your specific address.
  • Generating accurate digital estimates, invoices, and processing payments.
  • Sending automated technical alerts, dispatch tracking, and digital inspection reports.
  • Verifying structural layout criteria to minimize excavation footprint variables.

4. Third-Party Sharing Restrictions & Text Message Privacy

We do not sell, rent, lease, or distribute your private contact data to third-party commercial brokers or external marketing networks.

TCPA & CTIA SMS MANDATE: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security and Professional Sanitization

We implement industry-standard administrative, physical, and digital safeguards designed to shield your records from unauthorized breach, loss, or manipulation. When deleting outdated client files or clearing internal digital registries, records are structurally sanitized to ensure your identity and properties remain secure.

6. Updates to This Privacy Policy

We reserve the right to modify this policy at any time to align with changing digital regulations or state consumer privacy enactments. Any changes will be instantly posted to this page with an updated effective timestamp.